FAQ

Is it possible to cancel an order?

No, it is not possible to cancel orders. We process your purchases very quickly so we do not make it possible to cancel your orders. Be careful when purchasing and if you need assistance, do not hesitate to contact us.

I've received the wrong item

We are very sorry, please send us an email describing the error, we will be happy to resolve it in a short time so that you can have exactly what you wanted.

I've received a damaged article

We are very sorry, please send us an email describing the defect, also attach a photograph to help us understand the problem, we will be happy to solve it in a short time so that you can have exactly what you wanted.

Is it possible to modify an order?

No, you cannot change your orders. We process your purchases very quickly so we do not make it possible to modify orders. Be careful when purchasing and if you need assistance, do not hesitate to contact us.

When will I be charged the order amount?

The amount of your purchase will be charged at the check out when you confirm payment in the most convenient way. We remind you that the safety of our customers is very important to us. For this purpose, we perform security checks on certain orders and guarantee the reliability of our payment systems 100%.

Is it safe to place orders on ferricalzature.com?

Yes, our payment systems are controlled, secure and guaranteed. In the unlikely event that your card (or other payment method) is used without your permission, immediately contact your bank or card company. We also recommend that you communicate it to us.

Can I get information on shipments?

Of course! We rely on couriers that ensures safe delivery in accordance with the times indicated, which are 24/48h from the time of your shopping! We guarantee free shipping for orders above 100€. For orders lower than this amount, shipping costs are calculated at the time of check out. Our delivery service covers all of Italy, with the exception of: San Marino, Livigno and Campione d'Italia.

I've got a damaged package

If the package is visibly damaged, we do not recommend to withdraw it. Leave it to the courier, declining responsibility for any damage caused to the package and the goods contained. If you have already accepted the shipment from the courier, we can not help you. In general, however, our packaging is accurate and durable so don’t worry about your shopping.

I have indicated a wrong shipping address, can I change it?

If we have not processed the order yet, and the two hours from the order confirmation have not yet expired, you can notify us of any changes by contacting via email our customer service at info@ferricalzature.com Otherwise do not worry; our courier is flexible and available to these changes. When your order has started, contact us by specifying the tracking number, the previous wrong address and the new correct delivery address.

How can I return an item?

You can return any item (excluding those on sale or subject to promotion) as long as it is in its original condition and within 5 days from the date of delivery. Contact us by email at info@ferricalzature.com first specifying the reasons for the return; we will send you all the information to proceed. We anticipate that the return is charged to you, except for damaged or defective items or not corresponding to the order.

How can I request a refund?

In case you want to request a refund of the returned order, we will provide the same day of receipt of the package, after a quality check of the returned items. For orders paid by credit card, the refund amount will be visible on the next card statement. The processing time may vary depending on the company issuing the credit card, in any case it is about 20 working days. The refund of orders made by bank transfer are returned to the original bank account within 48 hours of receipt of the package.

The article I want is sold out, will it be reassigned?

At the moment we have no way to confirm if a specific article will be available again. Activate the notifications, you will receive an email when the item you want will be online again.

How do I create my account?

You can easily create your personal account in minutes. Just click on "Register", the icon on the top right if you browse from your PC, or from the menu if you browse from your smartphone or tablet. Fill out the form in all its fields and complete the registration.

Is registration mandatory in order to buy?

No, you can also buy as a guest, without completing the registration. We always advise you to register; the procedure is simple and quick and in doing so you will ensure the opportunity to enjoy promotions and news.

I forgot my password to access the personal area

It’s not a big deal. Try log in into your account and select "Forgot your password" and follow the procedure.

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